Shipping & Returns
Wrapping & Packaging
All items purchased will be wrapped in appropriate packing materials to ensure the safe arrival of your purchase.
Domestic Orders
Narissa Perks offers a free delivery service for orders within 15km of Perth, Western Australia. For all other domestic orders, Narissa Perks uses Australia Post and TNT Couriers to deliver goods within Australia.
International Orders
All of our products can be shipped internationally. Before placing an order for delivery overseas , please contact us so that we can find the best rate for you. International orders are sent with either DHL or FedEx.
Please be aware that there may be duty or import tax for delivery of items into your country. Please check with your local authorities for any details. We are not responsible for any duties or tax. Please be aware that each country has different import restrictions.
Returns
Narissa Perks will not accept returns for any change of mind claims and will not refund or exchange for this reason.
If you wish to return an item to Narissa Perks please notify us in writing within 3 days of receiving your goods, quoting your full name, shipping address and reason for your request to return the goods. We will only accept the return of a good if it is in its original condition and has its original ticket and packaging in place and proof of purchase/payment receipt can be presented. Returned items found not in original condition and without original packing, tickerting and proof of purchase/receipt in place will be returned to the customer and no refund will be granted.
Please note, all returns must be received by us no later than 21 days after your purchase date if you are an Australian customer and 60 days after your purchase date if you are an international customer.
Once we have received your returned goods we will notify you in writing and advise you of your refund entitlement. Please note, we are unable to credit the original shipping costs unless the item was found to be faulty or the wrong item sent. The cost of returning the item to us will be at the expense of the customer unless the item was found to be faulty or was the wrong item sent. If the item is found to be faulty or wrong we will require evidence by way of a photo of the product emailed to us before a refund or exchange is arranged. We put all our efforts into checking every item before despatch and we use high quality packing materials to ensure the safe arrival of your purchased item.
For all returns enquiries please email us at: narissaperks@bigpond.com